Job Description

Operations Manager – Restoration Services

Location: Elgin, IL

Employment Type: Full-Time

Industry: Property Restoration (Mitigation, Reconstruction, Emergency Services)

Compensation: 90K-110K

About the Role

The Operations Manager is a key leadership position responsible for ensuring that all restoration projects, mitigation, reconstruction, contents, and emergency services, are executed with excellence, efficiency, and full compliance. This role requires hands-on restoration industry experience and strong critical-thinking skills to lead teams, solve problems quickly, and maintain high service standards in a fast-paced, high-urgency environment.

What You’ll Do

Operational Leadership

• Oversee daily operations across mitigation, reconstruction, contents, and emergency services.
• Drive operational excellence through process improvements, KPI tracking, and accountability.
• Ensure compliance with company standards, safety policies, and insurance program requirements.
• Apply strong critical-thinking skills to identify issues, improve workflow, and support scalability and profitability.

Team Leadership & Development

• Directly manage department leaders and ensure alignment between field and office teams.
• Coach, mentor, and develop team members to build a culture of ownership, discipline, and performance.
• Lead operational meetings, evaluate team performance, and drive continuous improvement.

Project & Resource Management

• Optimize resource allocation to meet workload demands and service level agreements.
• Ensure jobs are completed on time, on budget, and with exceptional quality.
• Maintain high standards for documentation accuracy, scheduling discipline, and job cost control.
• Oversee subcontractor coordination and reconstruction workflows.

Customer & Stakeholder Engagement

• Serve as a senior escalation point to resolve client issues quickly and professionally.
• Build and maintain strong relationships with insurance carriers, adjusters, property managers, and vendors.
• Support sales initiatives through operational readiness and consistent service delivery.

Financial & Strategic Oversight

• Partner with ownership on budgeting, forecasting, and financial planning.
• Monitor P&Ls, labor utilization, and margin performance.
• Lead initiatives that drive revenue growth, cost savings, and operational efficiency.
• Ensure compliance with TPA requirements and audit standards.

Key Performance Indicators

• Gross margin performance
• Job cycle time and schedule adherence
• Customer satisfaction and online reviews
• Employee retention and performance
• Program compliance and audit readiness

What We’re Looking For

Required

• Restoration industry experience is mandatory (mitigation, reconstruction, emergency services, or insurance-driven restoration).
• 3–7+ years of leadership experience in restoration operations.
• Strong critical-thinking and problem-solving skills.
• Proven ability to manage teams, drive accountability, and improve operational performance.
• Experience working with insurance carriers, TPAs, and compliance-driven workflows.
• Strong understanding of job costing, scheduling, documentation, and operational KPIs.
• Excellent communication and customer-service skills.

Preferred

• Experience managing P&L or multi-department operations.
• Background in high-volume, fast-paced restoration environments.
• Ability to thrive in emergency-response and time-sensitive situations.

Why Join Us?

• Leadership role with high visibility and impact
• Opportunity to shape operations and drive growth
• Strong team culture with support from ownership
• Competitive compensation and benefits package

ABOUT ACCURATE PERSONNEL:

Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has been a provider of temporary job services and direct hire search for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Apply with us today! Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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