Job Description

Job Summary

The Loss Prevention Operations Coordinator supports the administration and execution of physical security systems, service operations, and store lifecycle initiatives across a regional footprint. This role is responsible for managing work orders and service requests, supporting store openings and closings, and maintaining accurate reporting and system data. The position plays a key role in ensuring operational efficiency, security compliance, and alignment across internal teams and external partners.

Key Responsibilities

• Track progress of store installations and follow up on service requests to ensure timely completion

• Create, monitor, and manage work orders related to store-level loss prevention and security issues

• Review and research aging work orders to drive resolution and improve service performance

• Utilize software systems and web-based tools to update and maintain accurate work order statuses

• Maintain system records to reflect current physical security configurations and asset tracking

• Prepare, maintain, and distribute reports related to service metrics, aging, and productivity

• Support store openings, remodels, and closures by maintaining project trackers and documentation

• Assist in distributing planning documents to field teams to ensure alignment with project timelines

• Support system validation processes for new store openings

• Review and approve LPTV, alarm, and key/core plans for new and remodeled locations, as assigned

• Track and manage recovery of loss prevention assets from closing or relocating locations

• Coordinate system shutdowns and termination of maintenance agreements for closed sites

• Collect, analyze, and report loss prevention data and metrics on a recurring and ad hoc basis

• Support administration and maintenance of loss prevention systems and software platforms

• Maintain strong working relationships with internal stakeholders and external vendors

• Assist in training new team members on loss prevention operations processes

• Support scheduling and coordination of security guard services for events, as needed

Minimum Education & Experience Requirements

• Bachelor’s degree preferred; equivalent work experience may be considered

• Minimum of 2–4 years of experience in loss prevention, operations, IT support, or related field

• Experience with ticketing systems, service management, or systems administration preferred

• Prior experience supporting multi-site or retail environments is a plus

Special Requirements

• Ability to manage multiple tasks and priorities in a fast-paced, deadline-driven environment

• Occasional availability to support urgent operational needs outside standard business hours

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills with attention to detail

• Excellent organizational and time management abilities

• Effective written and verbal communication skills

• Proficiency in Microsoft Office Suite, particularly Excel (including formula-based reporting)

• Familiarity with platforms such as Salesforce, JIRA, ServiceChannel, or similar systems preferred

• Ability to work collaboratively across teams and build strong professional relationships

• Capacity to learn and adapt to new systems, tools, and processes

Additional Desired Characteristics

• Experience in retail loss prevention or physical security systems

• Background in IT support or systems administration

• Continuous improvement mindset with a focus on operational efficiency

• Self-motivated with the ability to work both independently and as part of a team

Work Environment

• Hybrid work schedule within a regional office setting

• Remote work on designated days with in-office collaboration mid-week

• Primarily office-based work with extended computer use

Other Duties

• This job description is not intended to be exhaustive. Additional duties and responsibilities may be assigned as needed to support business operations.

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