Entry-Level Account Manager Job at Presto Tape, Bensalem, PA

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  • Presto Tape
  • Bensalem, PA

Job Description

Position Summary:

The Entry-Level Account Manager supports the Sales strategy by managing day-to-day interactions with existing customers while learning the fundamentals of account management in a manufacturing environment.

This role focuses on protecting the existing core business and develop a basic understanding of customer ordering behavior, product offerings, pricing structures, and internal systems, while providing responsive and professional customer support.

Key Responsibilities :

  • Maintain regular contact with assigned customer accounts to support ongoing relationships.
  • Assist customers with product requests and basic account needs.
  • Respond to customer inquiries regarding products, pricing, availability, and order status.
  • Research and understand customer ordering patterns, preferences, and purchasing history.
  • Learn and maintain knowledge of customer-specific products, pricing, and configurations.
  • Support product quoting by gathering required information, and prepare preliminary quotes.
  • Learn pallet configuration requirements to ensure accurate ordering, packaging, and shipping.
  • Utilize CRM and ERP systems to manage customer information, orders, and communications.
  • Maintain accurate customer records, notes, and follow-up tasks within internal systems.
  • Assist with order entry as needed
  • Review, vet, and qualify inbound leads
  • Qualified leads shall be passed to Business Development Manager for HOT prospects
  • Act as back-up Supply Chain Administrator, as needed.

Qualifications:

  • Bachelor’s degree in Business, Marketing, Supply Chain, or related field preferred.
  • 0–2 years of experience in customer service, sales support, account coordination, or a related role.
  • Strong verbal and written communication skills with a professional phone and email presence.
  • Ability to learn and understand manufactured products, pricing structures, and customer-specific requirements.
  • Basic computer proficiency, including Microsoft Office (Outlook, Excel, Word).
  • Ability to navigate and accurately input data into CRM and ERP systems.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • High attention to detail and accuracy in order entry, quoting, and customer records.

Job Tags

Work at office

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