Job Description

MEANINGFUL WORK AND PERSONAL IMPACT

As a Customer Service Specialist II, the work you’ll do with the client will be impactful to the mission of North Carolina Medicaid contact center. You will play a crucial role in providing world class customer service to our customer's.

• This position focuses on inbound phone calls regarding claims, eligibility, prior approvals and updating PCP’s
• Lead/Manage/Support providing support to North Carolina Medicaid recipients and providers.
• Collaborate with North Carolina Medicaid recipients and providers to provide them with assistance to any inquires that they may have as it relates to benefits and claims via phone.
• Drive your contribution- you will contribute to the team with meeting our overall goal of providing world class customer service to our customers.
• Utilize good people skills, communication, and customer service skills will assist you daily while speaking with customers.

WHAT YOU’LL NEED TO SUCCEED

Bring your customer service expertise along with a drive for innovation to the client. Customer Service Specialist II must have:

• Education: High School Diploma/GED
• Experience: 1+ years of related experience
• Technical skills-Communication, basic computer skills, customer service, phone skills, data entry.
• Role requirements: this is a hybrid position, with 3 days a week in office

Training Schedule is as follows:

• In-person training is 2 weeks.
• Nesting is 1 month.
• Nesting will be onsite from Tuesday - Thursday; Remote work will be on Monday and Friday.
• Role will transition to hybrid remote after nesting, consisting of in office 3 days a week.
• Permanent schedule will either be 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM, Monday through Friday. The site is closed on weekends and on observed holidays.
• Training Hours: First day of training will be 8:30 am-5 pm EST and all remaining training days will be 8:00am – 4:30pm Monday - Friday, with a 30-minute lunch

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