Job Description

Salary: $92,300 - 166,850 per year Requirements:

• We require U.S. citizenship only, and applicants must not hold dual citizenship with any other country to be eligible under this contract.
• We require the ability to obtain and maintain a Public Trust clearance with the SEC.
• We require a bachelors degree; additional relevant experience may be accepted in place of formal education.
• We require at least 10 years of related experience as a subject matter expert in backend VTC infrastructure and architecture.
• We require deep expertise architecting Polycom systems in enterprise settings.
• We require experience providing technical, managerial, and administrative direction for AV/VTC infrastructure operations.
• We require experience creating and maintaining processes, procedures, SOPs, and post-production documentation.
• We require strong knowledge of Polycom architecture and enterprise backend AV/VTC design.
• We require hands-on experience supporting backend AV/VTC operations and lifecycle maintenance.
• We require proven ability to manage complex troubleshooting, escalation, and root-cause analysis.
• We require demonstrated team leadership in AV/VTC infrastructure environments.
• We require Polycom certification.
• We prefer experience supporting AV/VTC services in a federal agency or similarly regulated setting.
• We prefer experience supporting executive-level or other high-visibility events with strict reliability expectations.
• We prefer practical experience with Microsoft Teams Rooms and Cisco conference room integrations.
• We prefer familiarity with ServiceNow ticketing, change management, and ITIL-aligned service delivery.
• We prefer experience implementing proactive monitoring, health checks, and capacity planning for enterprise collaboration platforms.
• We prefer AVIXA CTS or CTS-D certification.
• We prefer Microsoft Teams Rooms Technical Solutions Professional certification.
• We prefer ITIL 4 Foundation certification.

• We provide senior technical leadership for enterprise backend AV/VTC infrastructure and architecture.
• We design, integrate, and optimize Polycom-based systems as the lead technical SME.
• We improve interoperability and performance across Microsoft Teams and Cisco Webex collaboration environments.
• We oversee platform lifecycle activities, including upgrades, configuration standards, and operational resilience.
• We ensure AV/VTC systems remain dependable for conference rooms, large venues, and hybrid or remote meetings.
• We lead technical support for mission-critical events such as town halls and commission meetings.
• We direct live audio/video operations, streaming preparedness, and accessibility coordination, including captioning and sign language support.
• We manage post-production support for recorded meetings and events to deliver polished final outputs.
• We develop and maintain SOPs, runbooks, technical procedures, and post-production records.
• We establish and enforce incident response and escalation workflows for AV/VTC outages and disruptions.
• We prepare operational reporting and documentation for leadership and contract oversight.
• We drive ongoing service improvements that strengthen reliability, supportability, and customer satisfaction.
• We provide technical, managerial, and administrative leadership for the AV/VTC infrastructure team.
• We lead advanced troubleshooting and root-cause analysis across backend systems and dependent technologies.
• We mentor engineers and support staff on standards, troubleshooting approaches, and operational best practices.
• We coordinate with service desk, network, voice, and endpoint teams to resolve cross-functional issues efficiently.
• We may participate in on-call or surge support activities based on operational requirements.
• We work on-site at SEC headquarters in Washington, DC, and travel as required by contract direction.

• Backend
• Cisco
• Support
• ITIL
• Network
• ServiceNow
• Architect

More:

We are Leidos, an industry and technology leader delivering smarter digital and mission innovations for government and commercial customers. Our Digital Modernization sector is seeking an AV Engineer SME to provide senior-level support for secure, high-availability video collaboration infrastructure supporting SEC ISS contract operations. In this role, we support high-visibility enterprise events and help ensure reliable conferencing across collaboration platforms. We offer competitive compensation and a comprehensive benefits package that includes health and wellness programs, income protection, paid leave, and retirement support. We are headquartered in Reston, Virginia, employ approximately 47,000 people worldwide, and reported annual revenues of about $16.7 billion for the fiscal year ended January 3, 2025. This role is based on-site at SEC headquarters in Washington, DC.

last updated 20 week of 2026

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