Job Description

Job Description

As a Full-time Asset Protection Specialist , your main focus is to help deliver an excellent customer experience while promoting a strong culture of safety, security, and loss prevention within an assigned H&M store.

This role provides a highly visible presence in the store, helping deter theft, support store operations, and maintain a safe environment for customers and employees. The Asset Protection Specialist also acts as a resource on loss trends, security procedures, and organized retail crime (ORC), partnering closely with Store Leadership and the Security Function.

This on-site role is based out of the Queens Center Mall - 90-15 Queens Blvd, Elmhurst, NY 11373

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Experience & Presence:

• Maintain a welcoming and professional presence at store entrances and on the sales floor, engaging customers to support a positive experience
• Act as a visible representative of H&M, balancing strong customer service with awareness of store activity
• Greet customers as an H&M representative, promoting strong customer service while serving as a visible deterrent to theft
• Respond calmly to security alarms, verifying purchases in a polite and professional manner verifying purchases or reviewing bags in accordance with company guidelines

Safety, Risk & Compliance:

• Perform regular safety and security checks, identifying risks and communicating hazards to store leadership
• Support ongoing compliance routines, including sensor audits and adherence to company policies and procedures
• Complete routine checks of security equipment and escalate any issues promptly to the Security Team

Store Operations & Team Support:

• Partner with Store Management to ensure consistent execution of operational and security standards and to ensure all team members consistently follow company policies and procedures
• Support and enforce proper access control procedures for customers, employees, and vendors
• Assist leadership team with de-escalating challenging situations, maintaining a calm and professional, and supportive approach

Loss Prevention & Security Practices:

• Support loss prevention efforts through proactive presence and awareness
• Conduct respectful, visual-only employee bag checks in line with company guidelines
• Partner with the Loss Prevention team on CCTV monitoring and investigations

Culture & Environment:

• Promote a strong culture of health, safety, security, loss prevention, and accountability within the store prevention to reduce incidents and protect the store environment
• Contribute to an environment that protects people, product, and the overall store experience

Who You Are:

• Strong verbal and written communication skills, with the ability to interact effectively across all levels of the organization

• Demonstrated customer service skills and a commitment to creating a safe and positive environment for colleagues and customers
• 1–2 years of retail loss prevention or related experience; familiarity with retail operations or security practices is a plus
• Ability to monitor and navigate the sales floor for extended periods (up to 8 hours)
• Self-motivated and capable of working independently while collaborating with a team when needed
• CPR and/or First Aid certification is preferred

Qualifications

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Compensation: salary range is $20.25 – $22.50 hourly

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate

qualifications

Job Status: Hourly, non-exempt

Last Updated: 04/06/2026

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